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商务电话会议服务
 

会务通商务电话会议业务

Introduction to UNIMEETING Audio Conference Service

一、业务简介 Introduction
  

  UNIMEETING会务通商务电话会议业务是中国联通为满足企业客户的信息交流和远程会议需求,提供的实现多方电话通信产品,产品具有灵活、经济、优质、便捷等显著优势。客户可以在国内261个城市拨打会议接入号码1017578召开会议(手机用户开通的城市为300个,)港澳台及国际用户可以通过接入号码+86-21-51172929召开或加入会议。
   UNIMEETING Audio Conferencing Service is provided by China UNICOM for the business, Government and other users in China. Users can access this service via a special service phone number 1017578, which is accessible from 261 cities across China (mobile phone users are more restricted, see details later). International users in 15 counties (see attached) can also enjoy this service via local toll free numbers. Users in other than the mentioned 15 countries could access the service through dialing 008621-51172929. This accessible number shall solve the possible problem in regard to all the callers via phone or mobile phone. Also, it shall solve the callers from China or international countries.

  UNIMEETING会务通业务单场会议的最大方数为120方。
  The maximum number of participants in one conference is limited to 120.

二、使用方法 How to use the service

1、参会人员分类 Conference Leader and participant

  主持人:当某个单位成为UNIMEETING会务通业务用户后,他将得到一个会议帐号、主持人密码和与会人密码。当某人以主持人密码进入会议后,他/她就成为该场会议的主持人。会议主持人管理整场会议并为所以的参会方付费。会议的召开要求必须有人以主持人密码拨入,每场会议只有一个主持人。
  主持人拨入会议后具有管理会议的权力,包括召开会议、外呼与会者、修改设定密码、查询余额、设定会议欢迎词、向会议帐号充值等。
  每个会议帐号同时只能召开一场会议,当某公司同时需要召开多场会议时,它就需要多个会议帐号。
  Conference Leader:
  When a company becomes a customer of UNIMEETING Audio conference service, he/she is assigned one or more conference IDs, a conference leader password and a conference participant password. The person who signs on a conference using a conference leader password is the “conference leader” of that conference. The conference leader controls the conference and is billed for the conference service charges for all participants. A conference must have one and only one conference leader.
  The conference leader can set passwords, check balance, record a welcome message, dial out to other participants, etc. See Section 4 for more explanation.
  Only one conference can be held at a time for a conference ID. If a company needs to hold more than one conference simultaneously, the company needs multiple conference IDs.

  与会人:会议与会人是电话会议的参与人,使用与会人密码拨入会议。
  Participant: A conference participant joins a conference by using “conference participant password”, which is controlled by the conference leader.

2、进入电话会议的拨号方式 How to hold a conference

  • 主持人拨号方法: Conference Leader

  • 与会人拨号方法: Conference Participant

注:中国地区通过1017578接入
港澳台及国际通过+86-21-51172929接入

  • 主持人拨出至与会人方法:How to dial out (for the conference leader)

  主持人进入会场后,在话机上操作“* 4 * 电话号码#”即可拨叫与会者,待对方摘机后,按“#”号键即可将其加入会议。其中与会人“电话号码”分为:
固定电话:区号+电话号码(注意 拨叫本地固定电话也要加区号);
手机:上海手机拨号 13×××××××××;
外地手机拨号0+13×××××××××;
国际长途:国家代码+区号+电话号码;
After the conference leader enters the conference, he/she can dial out to call in other participants by using “*4* (phone number)#”, the phone number can be:
Domestic: (area code) + (phone number)
For instance, for a Beijing number: 010 88888888
Mobile:
For local mobile phone: 13X XXXX XXXX
For long distance: 013X XXXX XXXX
International:
(country code) + (city code) + (phone number)

3、限制使用的电话终端 Restricted phone types

  ISDN电话、脉冲电话、投币电话、IC卡电话和限定了拨出局向的电话只能作为拨出被叫方参加会议,暂不能作为主叫拨入会议。
  The follow types of phone are not supported by UNIMEETING Audio conference service: ISDN phones, pulse phones, pay phones, IC phones, and other phones with a fixed destination number.

4、电话会议主持人管理会议的功能 The Control Functions of the Conference Leader

主持人管理功能操作码定义表:
The conference leader can control a conference using the phone key panel:


Functions

操 作 码 Key Sequence

将所有与会者变为听众 To mute all participants

*31#

将所有与会者变为发言者 To un-mute all participants

*32#

按用户序号拆除某与会者
Expel one participant by his/her entry ID

*2*序号# :*2*5#
*2*entry ID# e.g.: *2*5#

会议加锁/解锁 Lock/unlock the conference

*81#

会议中充值 recharge the account in conference

*82#

拨叫与会者 Dial out to the participant

*4*电话号码(phone number)#

结束会议 stop the conference

*93#

业务通达范围 Accessibility of 101758
  客户可在国内261个城市通过普通音频电话拨打1017578进入UNIMEETING会务通电话会议系统,还可在国内300个城市通过手机拨打1017578进入电话会议系统;客户可通过UNIMEETING会务通电话会议系统拨出到国内大部分城市和国际167个国家或地区。联通将根据业务发展增加开通城市数量,详细开通城市名单敬请咨询中国联通客户服务热线10010。
  Users can use regular fixed phones to access 1017578 from 261 cities in China, and use mobile phones to access 1017578 from 300 cities in China; users can also dial out to almost all cities in China and 167 countries in the world. China UNICOM continues to add more cities and countries into the access list, please check with the China UNICOM hotline of 10010 for details.

业务资费 Service Charge

1、资费标准 Service Fee

  UNIMEETING会务通业务资费包括服务费和长途通话费两部分,长途通话费资费标准执行中国联通IP长途电话资费。业务计费的基本单位为“分钟·方”,指各方参会电话实际通话时间(分钟数)的总和,其中“方”指会议参与电话的个数,“分钟”指各参与电话实际的会议通话时长分钟数(不足一分钟按照一分钟计算)计费。资费标准如下表:
  UNIMEETING Audio Conference service fee consists two parts: conference service charge and toll. The conference service charge is 0.5RMB per party per minute, the toll charge is based on CNC IP phone charge rate.


会议接入类型
types of
con. acess

项目
caller’s location

服务费资费
Conference Service Charge

长途通话费资费
Toll

电话会议合计资费
Total

拨入Dial in

本地拨入local

0.5元/分钟*方

0.5元/分钟*方

国内其他地区拨入 domestic long distance

0.3元/分钟*方

0.8元/分钟*方

拨出Dial out

拨出至本地 local

0.5元/分钟*方

0.6元/分钟*方

拨出至国内其他地区domestic long distance

0.3元/分钟*方

0.8元/分钟*方

拨出至港、澳、台
HK, Macao, Taiwan

1.5元/分钟*方

2.0元/分钟*方

拨出至美国、加拿大 US, Canada

2.4元/分钟*方

2.9元/分钟*方

拨出至其他国际地区Other countries

3.6-4.6元/分钟*方

4.1-5.1元/分钟*方

备注:用户另需承担使用电话会议过程中发生的本地通话费(市话费)。
Note: customer will charge the local call fee.
业务计费示例:Example
  某公司召开的电话会议有10方参加,其中3方由北京拨入,会议通话时长各为40分钟;另5方由其他国内地区拨入,会议通话时长各为30分钟;还有2方为主持人拨出到美国,会议通话时长各为20分钟。则此次电话会议费用共为:
(3方×40分钟×0.5元/分钟*方)+(5方×30分钟×0.8元/分钟*方)
+(2方×20分钟×2.9元/分钟*方)=296元
  One company held a conference with 10 participants, 3 are from local (Beijing) with 50 minutes, 5 from other cities in China with 30 minutes, and two are dialed out to US with 20 minutes, then the total charge of this conference is:
(3*40*0.5)+5*30*0.8)+(2*20*2.9)= 296yuan

2、客户电话会议发生费用的支付 Billing

  客户每月月初根据帐单支付上月发生的电话会议费。
  The customers are billed each month for the services of the previous month.

3、客户电话会议费用话单明细的提供 Billing Record

  联通将在签订服务协议后每个月的20日后,以电子邮件或其他方式提供给客户电话会议话单明细,话单包括客户上月1日至本月31日自然月发生的电话会议通话记录。
  China UNICOM will provide billing record each month via email or regular mail. The billing period is from 1st of last month to 31th of current month.

客户服务 Customer Service

客户有任何问题或需要帮助请联系上海地区服务商

胡毅 Johnson Hu
Scolen (Shanghai) Ltd.
上海司可灵数码科技有限公司
Add:上海市普陀区中江路879号天地软件园3幢406室
Direct Line:86-21-51098213
Fax:86-21-51686206
Email:Johnson.hu@scolen.com
Website: www.scolen.com

 

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